After synchronizing the CloudLabs application, no theme, learning unit or simulator is displayed

Modified on Wed, 13 Nov, 2024 at 5:37 PM

Sometimes, after licensing the device containing the CloudLabs application, the contents within the areas are not displayed, and this may be due to issues related to the synchronization of the device with the CloudLabs server. To resolve this incident, you can try the following recommendations:


  • If you are connected to the internet, disconnect it and try to synchronize again.
  • In case you are not connected to the internet, connect to the internet and try to synchronize again.
  • Check the speed and stability of your internet, variations in these two components can lead to synchronization problems.
  • Adjust the device's date so that it results in an updated date and time.

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