Null null appears when I open any simulation in the Learning Platform

If, when entering a simulator, the login screen shows null null in both the username and password, it may be because the profile in the “My profile” option is not completed. You can try filling in this information before entering the simulation to see the login information.

In case you are still unable to log in to the simulation because the “My profile” option still shows null null, you can try the following options:

• Check and validate the cache of the browser you are using, this can be found in the documentation on the internet.
• You can try a new browser, for example, if you are using Microsoft Edge, try Chrome or Firefox.
• Check the features of your device, in terms of software updates of the browser and also of the operating system. This can be important, because a discontinued operating system can result in software updates not being applied.
• Verify the internet speed is sufficient to browse the CloudLabs platform.
• Verify network restrictions, such as firewalls and proxy servers.