When you get the “Sorry, we experienced an error validating your subscription” message, it is because you are trying to access the CloudLabs platform through an LMS-LTI subscription, generated specifically for clients who have the ability to integrate resources using the LTI protocol.
When you experience an error validating the subscription, it is due to several factors, which may be the following:
- The subscription does not have related areas.
- The subscription does not have the laboratory integrated into the institution's or client's LMS.
- A character is being omitted from the text string when entering the license and token in the configuration of the external tool in the LMS.
- The resource URL is not valid.
- The resource ID does not exist.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article